I ordered a Peace Lily for my cousin's widow, paid for same day. Awaited delivery. At end of business day I received an email apology that the order would be delivered next day. Requested refund, and they offered numerous apologies with vouchers on a future delivery. Anyone can have a bad florist, especially in December where business is surely high demand. Another state, another bereavement later, I tried them again. This time I ordered a Sweet Serenity Crystal Cross Bouquet (lavender/white flowers) to be delivered a day ahead, to give them ample time to not interfere with the services or be late, after the service ended. The funeral was to be held at a church and there'd be attendants present on the Friday before and Saturday Service beginning at 10 a.m. Everything should go well, right? Wrong. It started on Friday 1/17/2025 morning with an email from FromYouFlowers stating the florist wants to confirm the funeral address and will hold delivery until you confirm. I confirmed via chat that it was a Church and urged them to make this delivery on time so that it would not interfere with the procession and that post-service will be totally unacceptable. They promised not to worry. But on Saturday morning 1/18/25 (day of funeral) the flower had not delivered when I checked the tracking. It still was waiting for my delivery confirmation on the address. I opened another chat. I was booted out. I opened a request for another chat and waited for a live agent while simultaneously attempting to speak with an agent by phone. Both stated that the florist did not get an answer on Friday or Saturday morning because no one was there at the location. I requested a refund. I'm done with these people. They should sell email greetings because contracting in flower delivery is not their forte.