I wish I had read the reviews before I ordered from this site. Was guaranteed a Valentine’s Day delivery for my stepdaughter. Didn’t happen. Only when I logged into the account on the site did an email come across after 8 pm on V-day to inform me it would need to be delivered the next day. The surprised ruined, I informed my stepdaughter to be on the look out. 3:21 pm on 2/15, I receive a delivery confirmation. At almost 5 pm, still no delivery with conflicting info from 2 different CS reps. One rep told me the confirmation of delivery email gets sent out just to let you know it will be delivered eventually. Not sure what sense that makes. 2nd rep offered me a 20% refund with a guarantee that the flowers would be delivered before the end of the day. I pushed for a full refund which they begrudgingly agreed to. Now must wait 2-3 business days to see if I’ve been hawk tuahed. Don’t buy from these guys. Pay the extra money to shop local. This is a mistake I won’t be making again.