I ordered a flower arrangement February 3rd for a funeral. Long enough time before the funeral...so I thought. I had a funny feeling the day of the funeral, that the flower's would not be there. Sure enough, no floral arrangement that I ordered was there. I had to call, in the coat room of the church and was on the phone for quite a long time with customers service, instead of visiting with family. I didn't want the flower's arriving when the priest was talking. I asked for a full refund. They said I could have my arrangement delivered to a different address. Um NO! ITS NO GOOD NOW! I did end up getting my full refund, which was the only good outcome. Lesson learned. I'm never using a 2nd party flower company ever again! I don't care if a local florist cost more. I'd rather pay the extra $ to a local business and know my order will be delivered, then go thru the headache I went thru!