I could type a book but I'll make it short. Ordered flowers didn't come on time or as pictured even even upgrading to premium. Email customer service twice. Seems like they do the 20% and $10 back to everyone with a bad experience. Cust. Service gets back to me with an order that isn't mine. I call them tell them I got 7 roses in my bouquet, sent them pictures. They said we can redeliver. I said cool that'll work. Flower shop shoes up to my wife's work to repossess the flowers. Yes you read that right. 3 days later and multiple call to cust service i still haven't received my flowers. DON'T SORT THIS COMPANY. I think as petty as it seems small claims court would teach them a lesson in the long run. Forgot to mention the roses were brown on edges and wilted also.