This is the worst flower company I have ever ordered from. I received an email on February 10th saying they were shipped. I purposely chose them to come two days before V-Day so that there would not be any delay in the shipping. The order never showed on the 12th and as to date (17th) still has not arrived. The order could not be tracked and when I went to their automated system there was no record of the order. Finally I spoke to customer service who gave me no explanation as to why this order never arrived or why it was not even in their system. The fix for customer service was to give me a refund of $14 on a $90 order that still is not here! This is completely unsatisfactory and I am so frustrated that I paid anything for this horrible service. I will never recommend or use this company again. Terrible.