Flowers were never delivered, yet they sent me an email that the delivery occurred. I ordered the flowers on Thursday for a Friday delivery. The delivery never happened on Friday as requested, and I followed up with an email. On Saturday, I received an email that the delivery had been made, but when I confirmed with the recipient, she mentioned that she had not yet received the flowers. So now as of Sunday, there was still no delivery made at which point I requested that the order be cancelled and requested a full refund. Why would they send an email that the delivery was made when in fact it had not? It's very disappointing to receive this kind of customer service, poor customer service from a business that I always considered reputable. I will NEVER provide my business to FTD and I will spread the word to as many people as possible within my network to NOT use FTD.