This is the second time I have dealt with FTD and the second time they have messed up the delivery. The first time was for my grand-daughters high school graduation. I ordered them in plenty of time and was assured they would be delivered on her graduation day. I get an e-mail the day of delivery that the order will be late and she did not get it until 2 days later. Dealing with customer service was a joke, you could not understand the people due to strong foreign accents. So I decided to give them another chance and on November 19th I ordered flowers for my grand-daughters Sweet 16 and I was promised a delivery on November 23rd. At 3:30 that afternoon there was still no delivery so I checked with customer service and tried to speak to someone but I could barely understand them due to a strong foreign accent. He assured me the flowers were out for delivery. An hour later I receive an e-mail that they are unable to deliver the flowers because the florist did not have the correct flowers and they would put different ones in and "try" to get them delivered on Monday the 23rd. What kind of service is this? an out and out lie by customer service telling me the flowers were out for delivery when in fact the arrangement was not even made yet. I call customer service again and speak to a woman who I could barely understand and she said I was not lied to, just how does she figure that? I told her I was assured they were out for delivery when in fact they were not even made up, so how are they "out for delivery". She told me she would add more flowers and refund some money when I told her I was going to write a bad review. She was more concerned that I did not write a bad review rather than deal with the poor customer service. NEVER AGAIN WITH FTD.