ONE STAR IS TOO MUCH!!!! I ORDERED A RED POISETTIA WITH BASKET AND BOW. WHAT WAS DELIVERED WAS A WILTED ONE WITH ON BASKET, NO BOW AND LOOKED LIKE IT CAME FROM KMART. I ASKED THE RECIPIENT FOR A PICTURE AND SENT IT ALONG WITH MY COMPLAINT. FOR SEVERAL DAYS I GOT EMAILS APOLOGIZING AND SAYING THEY WOULD REDELIVER. THEY DIDN'T.NEXT THEY TOLD ME THEY WERE GIVING ME PARTIAL REFUND AND WOULD SEND "COMPLIMENTARY BOUQUET." IF THEY CAN DELIVER THAT, WHY COULDN'T THEY DELIVER WHAT I ORGINALLY ORDERED?! AFTER I SAID I WAS GOING TO COMPLAIN TO VISA ABOUT POOR PRODUCT/POOR CUSTOMER SERVICE, THE BETTER BUSINESS BUREAU, AND WRITE A REVIEW, NOW I'M GETTING FULL REFUND. REFUND DOES NOT MAKE UP FOR THE EMBARRASSMENT OF RECIPIENT GETTING UGLY FLOWERS!!! NEVER USE FTD!!