Fraudulent Misrepresentation! I ordered the Deluxe Let It Snow Tree for my boyfriend's parents through the FTD website. I received an email notice the day after my arrangement was to be delivered that the arrangement was unavailable and a substitute arrangement of a florist's choosing would be sent 4 days later. The poor customer service team has absolutely no authority or ability to correct the situation caused by a disreputable company. Hoping the local florist will understand the awfulness of this situation and provide some sort of Christmas miracle. Will never use FTD again!