I only provided 1 star because they really deserved 0. My husband ordered flowers for me. When they didn't come as expected- I called the FTD 1-800-736-3383. They kept putting me off- just one more day from 9 am to 9 pm....2 more days and no delivery. When I called today- They said they were not able to get through to the supplier who was to deliver the arrangement. With 4 different calls - I was transferred to various other upper management personnel. Finally- I told them to cancel the order and to credit my husbands account. The person I spoke with agreed and said they would cancel because the order wasn't delivered. I waited online for them to email me the cancelled order. The form they sent did not provide any verbage that said the order was cancelled and the money would be refunded. So I told them that it was not appropriate to not include this information. So I waited while they re-sent the corrected information. This time I received a general email message without the pertinent information included. I said that this was insufficient and needed it to include the appropriate information. This business must be off-shore and certainly doesn't use normal business practices in the handling of their ordering and cancellations. I am very dubious that it is a legitimate business and am rather surprised by how they handled my husband's order. Oh- and I almost forgot- they attributed 2 different order numbers to this order- how confusing is this? I would never recommend their service. People- Look for a local florist- don't be duped into believing you are going to get good service - or that the flowers will look as good as the pictures they use as representations of the work of independent florists...Shoddy business practices!!!