Absolutely awful experience. I ordered flowers for a funeral that were to be delivered at the funeral home at noon. When the flowers weren’t there at 2 pm, I called the company. They told me the flowers could not be delivered due to a transportation issue. I was on the phone with them for over 30 minutes asking for the name of the florist so I could go pick up my order. It is “against their policy” to reveal the name of the florist. We were willing to go and pick them up if they were not able to be delivered. I also expressed my dissatisfaction because I was the one who called them and not the other way around. It seemed they were hoping I wouldn’t notice they weren’t delivered and I would lose out on $180, which would go in their pocket. While we were issued a refund, it did not help us as we wanted the family to receive the flowers. Ultimately, our order was delivered at 5 pm. They were delivered from a florist over half an hour away. For reference, I am in New York City where there are MULTIPLE florists nearby. Also, the florist was told to deliver between 6 and 8 pm, even though we requested and had confirmed 12 noon for delivery. I will say the flowers were beautiful! Not receiving your flowers at any time is not acceptable. Not receiving flowers for a funeral when you are mourning the loss of your loved one is absolutely awful and shouldn’t ever happen. I was quite disgusted by FTD’s lack of remorse for the situation. Please stay far away from this company!