I ordered a funeral casket spray for my mother’s funeral. 2 days before delivery the florist called to confirm time, date, and location. They said they would be at the church by 9:50 am. Before the start of a 10:00 a viewing. Why, at 10:45 am did the florist driver call to confirm delivery details? He said he was on the church grounds but didn’t know which door to come in. I told him to come in the door where he saw the hearse. He said, ok. He never came in!! I asked my guest and the funeral director to stand outside in the cold to look for and help the florist bring in the spray. No One Ever Arrived! I was disappointed and hurt. We had the funeral with no spray to adorn the casket. I could not believe this. I called and FTD just said they would refund me which they did. I will never forget or recommend FTD to anyone. If they can’t hire florists that get a sensitive delivery right, I wouldn’t trust them to get anything right.