Horrible experience wish I could give 0 stars. They changed the delivery date with no clear reason. On the new delivery day they sent their confirmation email saying item was "delivered" even though it had not yet arrived. It ended up arriving hours after the "delivery confirmation" at almost 9pm at night!! Who delivers flowers at night?!!! Not surprisingly their chat bot was "not available" to use. Customer Service was useless and absolutely no help with my questions, could barely hear the people on the phone the connection was so bad. I will never use this service again! INSANE. Absolute SCAM!!!!