Worst company I've ever dealt with. Didn't use local florist, had the flowers shipped from Ohio to Nebraska. Took 4 days so ship, the plant showed up dying. Agreed to send a new shipment, that one took 6 days, and the plant showed up dead. Agreed last night to send another plant "from their best florist" to be delivered on Thursday. Today is Wednesday, no notification of plant sent. I called customer service again (probably in India because all 7 people I've spoken with during this debacle were Indian) and they said "they'd do their best." This company simply doesn't care.