Where do I begin. I ordered flowers for a funeral service. 1). I received an email it was delivered on requested date. 2) got a 2nd email it was delivered on the following day. My sister had to go to the funeral home, day after the burial, to pick them up. 3) I called customer service and they tried to tell me it was delivered on requested date, until I told him I have the 2nd email. The flower arrangement was much smaller, and not the correct arrangement. He offered to send another arrangement. My pops was already buried. After going back and forth during my grief. He offered to refund my money. AWFUL. I WILL NEVER USE THIS SERVICE AGAIN!!!!!!