I ordered 20 peonies.  I received 10 wilted peonies.  I was offered a 30% discount.  I declined and they offered 50% off.  I was using the bouquet to test a tablescape, so they offered to resend.  When they resent, they sent 9 out of the 20 peonies.  They again offered a 30% discount and I declined.  They offered a 50% discount and I declined.  They finally transferred me to a manager.  She spent 5 minutes verifying information.  I explained the situation - less than half of the stems were sent. She told me she had to track the order and put me on hold for a few minutes.  She came back and said the peonies would take a few days to bloom because they were delivered by UPS.  She clearly was not listening to anything that I told her.  After being on the phone for a half hour I was refunded.