Rude customer service assistant. I missed 5 calls within a 47 min window, whilst working. I caught up with these calls and replied YES to the text to confirm delivery. The very rude individual that took my call said purely "well you missed the slot because you didn't respond in time and you will need to wait until we return to your area". When I clarified this time scale - I was brushed off and I enquired further, tomorrow a week a month, they said "might be next week." Absolutely no understanding, empathy or customer skills, with an abrupt tone. Please retrain this member of staff to talk kindly and appropriately and upskill them in good telephone manner. I don't appreciate being given a 'tough-luck' attitude. Completely unprofessional. I only hope when my goods arrive, there is no damage seeing the other views on this site from other customers.