Furdeco Reviews

Name: Furdeco
Rating: 4.16

4.2 Rating 573 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

Questions

Metrics

4.2

Based on 573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Write Your review

Tell us how Furdeco made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furdeco 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience – avoid if you can I had a really frustrating experience with Furdeco. Trying to reach their call center was a nightmare — I was stuck in the queue behind 17 or 16 people, and just as I finally reached the front, the line broke. No call back, no help. The delivery wasn’t made on time, and rescheduling was an absolute headache. Their customer service was completely unhelpful, especially when I explained I’d be travelling for the Easter holiday. I tried to rearrange the delivery 3–4 days before Easter, but they flat-out refused. Overall, the lack of communication, poor support, and rigid service made this one of the worst delivery experiences I’ve ever had. I would not recommend using Furdeco”

Helpful Report

Posted 1 week ago

“They just don't deliver your order sits in their warehouse until you cancel it with the supplier.”

Helpful Report

Posted 3 weeks ago

“Delivered a two-motor electric recliner chair for post-op convalescence. Two young guys brought it and installed it in an upstairs bedroom, before leaving they tested it to make sure it was working properly. Prior to arrival they phoned to say they were an hour and a half away, and arrived exactly on time at the start of the 3-hour window I had been given a few days before. Efficient, clean and polite service - and they took away all packing materials and boxes etc. con complaints - excellent service.”

Helpful Report

Posted 2 months ago

“Efficient service. On time . Pleasant blokes.”

Helpful Report

Posted 2 months ago

“Polite, friendly, good communication with delivery time and on time with delivery. Thank you guys 😁”

Helpful Report

Posted 2 months ago

“Terrible first experience with this company. They failed to deliver my entire order yesterday, only two boxes arrived instead of three. I wasn't even aware until one of their delivery crew called me some 15 minutes after to say they had forgotten to deliver the third part. Almost 24 hours in & no further communication, I am now without a bed because the missing box contains all the fittings & part of the frame. Can someone please do their job & get back to me, when will I receive the third part of my order? A customer should not have to chase anything up, it is terrible practice.”

Helpful Report

Posted 2 months ago

“Perfect delivery clean tidy and swift. Everything handled with care. I do not understand where all the poor reviews come from unless people expect more than they pay for.”

Helpful Report

Posted 2 months ago

“Furdeco delivered initial item with deep gash on the side. It had to be returned. On the second delivery with a wide 3 hour window I had stepped out and got a call from them saying they were ten minutes away. I asked if it were possible to shift the delivery so I have more time or if I should rush back. They said I’d get a call shortly to let me know. After a few minutes I got a call from a far less friendly individual to ask if I was in. When I said I wasn’t I was informed they were too close and don’t wait so I would need a redelivery. I decided to rush back. Said okay and legged it. Only to find out from a neighbour that they never showed up. They confirmed this when I called them. Said they marked it declined in the system and then they charged the company I ordered from £40 for the redelivery. Slightly on the scam line without actually crossing it. The company said they tried their best to reason with Furdeco but got nowhere. Of course these costs are passed on to the customer. I’m sure when one’s item comes in good order with good notice so you’re not in the shower or indisposed or out for a coffee you won’t find any issue with the company. But when that slips it falls hard. I would avoid Furdeco. It’s within their ability to call much beyond 10 minutes and also to at least show up. At the very least they can improve their customer service as a start because at the back end it’s completely none existent.”

Helpful Report

Posted 2 months ago

“Faultless service delivered to my home on two separate occasions recently Contacted me by phone around 5 mins before delivery (time slot already confirmed by text). Excellent service.”

Helpful Report

Posted 2 months ago

“Polite and efficient delivery service”

Helpful Report

Posted 2 months ago

“Driver phoned me 30 mins before delivery, both blokes were polite and efficient. As per agreement with the seller(Bisley), cabinets were delivered upstairs to the room of choice, unpacked for checking and all packaging taken away. Excellent service, well done lads!”

Helpful Report

Posted 2 months ago

“The product is excellent but one of the driver,s does need a bit of a cheer up,not very friendly at all.”

Helpful Report

Posted 2 months ago

“Two guys turned up to collect three items of furniture that had to be returned. Very courteous and helpful.”

Helpful Report

Posted 2 months ago

“Keep your eyes on delivery team at all times. I’ve Delayed this review until police investigation concluded. Company have chosen not to disclose what pre-employment checks are done on delivery staff so I’m guessing they do none.”

Helpful Report

Posted 3 months ago

“First class service ⁶and on time, the team deliverered and placed the cabinet as I requested. Could not fault them.”

Helpful Report

Posted 3 months ago

“Excellent service from this company. The delivery guys were lovely too”

Helpful Report

Posted 3 months ago

“Excellent service delivered on time very polite young men Thank you”

Helpful Report

Posted 3 months ago

“Delivered my freezer within 20 minutes of the time they gave me, bought it into my home and unpacked it for me. Very polite and respectful of my property. Excellent service.”

Helpful Report

Posted 3 months ago

“Firstly the delivery men could not find my address ..they asked me to send my location via google maps ..when I said I wasn’t sure what he meant he replied “well go and get somebody who can!!”(my address does appear in any Sat nav device ) They delivered a tall dresser for my kitchen …they placed it in situ but declined to unpack it .I am a 62yr woman on her own and I would not be able to unpack it on my own as the carboard box sits all the away around it .I again mentioned it would be impossible for me to do this on my own ..again a straight decline .They could not get out of the property quick enough .Surely common sense prevails .I then immediately contacted Furdeco who informed me to take up with the seller .I then tried to contact NCF furniture where I bought the dresser but several attempts later advising me there was nobody available to take my call ,I gave up I would not use this company again”

Helpful Report

Posted 3 months ago

“Great fast delivery”

Helpful Report

Posted 3 months ago

Furdeco is rated 4.2 based on 573 reviews