Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 554 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered my freezer within 20 minutes of the time they gave me, bought it into my home and unpacked it for me. Very polite and respectful of my property. Excellent service.”

Helpful Report

Posted 3 days ago

“Firstly the delivery men could not find my address ..they asked me to send my location via google maps ..when I said I wasn’t sure what he meant he replied “well go and get somebody who can!!”(my address does appear in any Sat nav device ) They delivered a tall dresser for my kitchen …they placed it in situ but declined to unpack it .I am a 62yr woman on her own and I would not be able to unpack it on my own as the carboard box sits all the away around it .I again mentioned it would be impossible for me to do this on my own ..again a straight decline .They could not get out of the property quick enough .Surely common sense prevails .I then immediately contacted Furdeco who informed me to take up with the seller .I then tried to contact NCF furniture where I bought the dresser but several attempts later advising me there was nobody available to take my call ,I gave up I would not use this company again”

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Posted 4 days ago

“Great fast delivery”

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Posted 5 days ago

“The delivery men, one in particular was obstructive & at one point refused to deliver my 3-seat settee to my first floor flat. He had a surly, no-can-do attitude. The packaged item would not quite fit into the lift, so I consented to it being unpacked. He wanted to unwrap it outside in the rain at first! He was overly-eager for me to sign the disclaimer regarding accidental damage to the item. I told him that me signing the form does not mean that they can be careless & damage the settee anyway. They were aware that it was a flat that they were delivering to, as it states it on the order. I pointed out that being an experienced delivery company, they would be familiar with delivering to a flat. The delivery was successfully completed in the end. But I certainly would not recommend this company, based on attitude & ineptitude of the team!”

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Posted 6 days ago

“They arrived during the notified 3 hour slot and even called 30 mins in advance to say they were on their way. They delivered and set up the double bed divan base and headboard quickly and cleared up any mess / packaging. Very happy indeed with the service provided.”

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Posted 1 week ago

“Excellent service and helpful”

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Posted 1 week ago

“We had a bed and chest of drawers delivered. We received very clear communication of our delivery day, then time slot. The van arrived mid time slot and the 2 guys brought in the several awkward bed parts and the heavy chest carefully. This was our 2nd experience with Furdeco deliveries and we have been very pleased.”

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Posted 1 month ago

“My delivery arrived on time. The delivery men were lovely and I’m completely satisfied with my table. Excellent value for money. I would definitely recommend your company.”

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Posted 1 month ago

“My property is behind gates in an unlit rural area some distance from the centre of its designated postcode. Delivery was scheduled for 7am so the driver was searching for the address in complete darkness. Even though he was unable to reach us by phone - we’d lost our comms in the storm - Furdeco's driver persisted and located us in time to deliver very soon after 7:00. So many other delivery outfits would have quickly given up so full marks for commitment & determination!”

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Posted 1 month ago

“Just received my package today lovely men brought in room for me great service”

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Posted 1 month ago

“Fantastic pair of lads phoned me with a time they be there and they were spot on. Carried the item into my home took it to the room it needed to go would very highly recommend a pleasure to use there delivery system well done”

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Posted 1 month ago

“Great communication arranging delivery; arrived exactly on time and delivery was very fast, polite and efficient.”

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Posted 1 month ago

“Furdeco delivered a 3 seater sofa & single chair, both power recliners today. My disabled wife was alone in the house to receive the delivery. They were polite, efficient & on time. The whole delivery only took about 15mins & that includes the unpacking & setting up of the furniture. They requested that our dog be put in another room, which is fair enough, not everyone like dogs & she can be bit of a trip hazard. Overall we're very happy with the experience.”

Helpful Report

Posted 1 month ago

“Poor phone manners and gave me a one 1 minute into a three hour slot”

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Posted 1 month ago

“2 man delivery and absolutely perfect. 100% pleased.”

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Posted 1 month ago

“EXCELLENT SERVICE RELIABLE AND EFFICIENT COULD NOT HAVE ASKED FOR BETTER SERVICE, THE WEATHER WAS ATROCIOUS ON THE DAY BUT STILL MADE IT ON TIME AND ALWAYS KEPT UP DATED”

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Posted 1 month ago

“Kept in contact about delivered. Mattress unpacked polite and pleasant”

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Posted 1 month ago

“First class service”

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Posted 1 month ago

“I am disabled,, 2 lovely kind delivery men brought my new chair, unpacked it and set it up ready for me to use. They left the box in case I wanted to return it. I did and another 2 kind men came to collect the chair, they taped the flat packed box together again and packed up the chair. On each visit they rang with a 30 minute arrival time. I was still waiting for the returns label from debenhams, I'd told furdeco I didn't have it should i cancel and rebook but they brought a label with them. Both visits went off without problem and I wouldnt hesitate to recommend this company,, thank you all again”

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Posted 1 month ago

“Good costumer service. Thank you guys”

Helpful Report

Posted 1 month ago

Furdeco is rated 4.2 based on 554 reviews