Absolutely awful. I paid for an assembly service for my bed as part of the delivery. I had to spend over 5 minutes debating with them whether it would fit. I knew it would as we were replacing like for like size. And it did. Things just went further downhill from there. They originally had the bed base the wrong way round. I had to point this out. Due to COVID and the space available, I didn’t have the chance to check the bed properly until they left. They weren’t waiting to provide me the opportunity and I soon realised why. They didn’t fit the spacers required between the base and headboard. They didn’t attach the piston arms. They didn’t join the 2 base lids together. The only thing they seemed to do right was attach the castors to the base. On speaking to the company I purchased the bed from (Beds on Legs) they sent me another set of assembly parts as Furdeco must have taken them along with the bed wrappings. I then had to arrange for a handyman to take it apart and reassemble properly. And to add insult to injury when he took the mattress off, there were 2 dirty hand prints on the base lid. So much for the ‘white glove service’ they advertise! I called Furdeco to explain the problem and I emailed them. After no response within a week I emailed again. They then sent me an odd text about a delivery but still never responded to my emails. I called as I was confused what the delivery was about. I ended up going round in circles and getting no place. It was like banging my head against a brick wall. The last person I spoke to said they would look into it and I would get a response to my emails. Sadly, I have had nothing. Appalling service and the worse customer care I have come across in years. If you are buying something and Furdeco is the delivery company, think twice. I would not recommend it.