I had one of the worst customer service experiences I have ever had, interacting with any company, with Furdeco. This is what happened: - I ordered a bed from My Furniture specifically due to the fact that it was available immediately and was meant to have been delivered on Thursday 21st October, ahead of some elderly visitors coming to stay with us - Furdeco arranged a delivery slot for Thursday morning; I arranged to be at home all day on Thursday in order to receive the delivery - No-one showed up all day. By the afternoon, I was beginning to get worried, so I called Furdeco, who told me that delivery failed because a lady turned them away from the property. I told them that this was absurd as I was home all day and there was no lady at home. They then changed their story and said that someone talked to them through a doorbell camera and turned them away; once again this was absurd, because I do not even have a doorbell camera at my property. (I suspect that they attempted delivery at the wrong address, probably my neighbour's house, but rather than owning up to that, they repeatedly claimed that they attempted delivery at the correct address and implied that I was lying or mistaken). - Furdeco Customer Service then failed me appallingly time after time and effectively continued to lie to me. The earliest re-delivery they would arrange was 4 days later. Manny promised me he would escalate to a Manager and call me back before the end of the day on Thursday. He never called me back. I actually called back to speak to him on 2 more occasions on Thursday afternoon but was told "he's on a break, he'll call back". It never happened. I then spoke to another 'advisor' on Friday morning because Manny wasn't working; he promised to send me photo evidence of the delivery drivers visiting my property, which he never did. He also promised me a callback after speaking to a Manager, which never happened In summary: - I wasted a day of my life waiting at home for a delivery which never appeared - I ended up without a bed in time for my elderly guests and they will end up sleeping the entire duration of their visit on the floor - I've wasted hours on the phone to Furdecco with zero success - I've endured the stress and frustration of being lied to and being made false promises by this company's incompetence This is the first time I have dealt with this company and hopefully the last. I would seriously re-consider ordering anything from a retailer that uses this incompetent company as their delivery partner.