Terrible - and extremely expensive - service.
Having paid well over £300 for delivery of one fridge and one bed, Furdeco took well over a week to contact me to arrange it.
I asked them what vehicle it would arrive on because I have a narrow drive; they assured me it would be a 3.5t Luton van.
On the day, the driver called to say he was in an 18t lorry and couldn't get down the drive. When I asked why I had been informed it was a van he said that the call centre staff have no idea about the fleet and give out incorrect information.
The driver managed to drag the goods down the drive but left them at my front door when I had requested they be left in the garage. I called him immediately but he refused to move them as his 18t lorry could not be left parked.
When I informed Furdeco of this, they claimed (1) they don't use 18t lorries, and (2) the goods were left in the garage - both completely incorrect! Disgusting that they not only provide a poor service, but then insist that they have done things they haven't. Avoid like the plague.
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