DO NOT USE FURDECO The operating system they use is supporting frauds during delivery. They send you a message informing you for the date of delivery. No description of what you expect (in case of multiple packages) or tracing number. You take an afternoon off work to accept the delivery and they do not turn up. No communication. When eventually you get hold of them (they have my mob number register on their system so they see who is calling and what they have delivered to the address), they told me it was delivered. Advised me to contact the retailer. The retailer provided me with a receipt of the item being delivered. On this document I can state it is not my signature and not my name. There is a camera system at the estate so I can confirm there was nothing delivered on the day. FURDECO do not share their complaint procedure. They provide an email delivery@furdeco.co.uk but never got back with a reply. STAY AWAY from this company