The delivery men, one in particular was obstructive & at one point refused to deliver my 3-seat settee to my first floor flat. He had a surly, no-can-do attitude. The packaged item would not quite fit into the lift, so I consented to it being unpacked. He wanted to unwrap it outside in the rain at first! He was overly-eager for me to sign the disclaimer regarding accidental damage to the item. I told him that me signing the form does not mean that they can be careless & damage the settee anyway. They were aware that it was a flat that they were delivering to, as it states it on the order. I pointed out that being an experienced delivery company, they would be familiar with delivering to a flat. The delivery was successfully completed in the end. But I certainly would not recommend this company, based on attitude & ineptitude of the team!