Furdeco delivered initial item with deep gash on the side. It had to be returned. On the second delivery with a wide 3 hour window I had stepped out and got a call from them saying they were ten minutes away. I asked if it were possible to shift the delivery so I have more time or if I should rush back. They said I’d get a call shortly to let me know. After a few minutes I got a call from a far less friendly individual to ask if I was in. When I said I wasn’t I was informed they were too close and don’t wait so I would need a redelivery. I decided to rush back. Said okay and legged it. Only to find out from a neighbour that they never showed up. They confirmed this when I called them. Said they marked it declined in the system and then they charged the company I ordered from £40 for the redelivery. Slightly on the scam line without actually crossing it. The company said they tried their best to reason with Furdeco but got nowhere. Of course these costs are passed on to the customer. I’m sure when one’s item comes in good order with good notice so you’re not in the shower or indisposed or out for a coffee you won’t find any issue with the company. But when that slips it falls hard. I would avoid Furdeco. It’s within their ability to call much beyond 10 minutes and also to at least show up. At the very least they can improve their customer service as a start because at the back end it’s completely none existent.