Shocking experience so far. Bed bought on 28th Nov, delivered on Tues 1st Dec. It was short of bolts so I called on Thurs 3rd and received an extra set on Friday 4th. One of the centre support legs then snapped so I called up again on Sat 5th and a replacement was sent and received on Monday 7th, but it was too long. I then called again on Tuesday 8th for another leg, received it on Wednesday 9th, yet again it was too long. I called up AGAIN for a FOURTH time, each time having to wait for a number of minutes before I can speak to customer services. I received FOUR centre support legs this afternoon, Thursday 10th, but they are ALL either too long or too short. Having even given the customer services the actual length previously of the centre support leg required, how can it be SO DIFFICULT to supply the part I require??? The bed is also out of stock online now! I have only been refunded the delivery charge so far, that was after pressing on my part. I now have a bed that is effectively worthless, I am having to sleep on my son’s bedroom floor, and my stress levels have gone through the roof. NEVER EVER will I buy from this company again, and I would advise anyone looking for a bed to go elsewhere!!!!!!!!!!