Everything was well organised, from the easy to navigate web site, to the clearly communicated delivery terms. The delivery actually happened one day before the projected date. As for the office chair I have ordered (Grey Velvet Office Chair - Tub Seat - Logan), it completely matched the picture and description. The build is pretty solid - although this chair feels slightly lighter compared to the one which I was replacing, like a baby office chair compared with a more executive grand-daddy office chairs - this one served me for more than 20 years. However it is to be used in the home office, so I did want something lighter. Still it fits fine with my desk, it is a good height, the wheels move smoothly, and I absolutely adore the grey velveteen fabric. The color is very smart. Overall complete satisfaction with this purchase, I will strongly recommend this store.