Probably the worst company I have ever dealt with in my life. I’m extremely angry at how badly I’ve been strung along. I placed an order at the beginning of September for a bed for a delivery date in the beginning of October as this is when I was set to move into my new place. The bed arrived one week later - even tho I specifically said beginning of October because nobody would be there to collect the bed. Someone from customer service called me and apologised and said that they would return it again on the beginning of October. I then received an email a couple of weeks later asking if I wanted a refund or replacement - in which I called the company confused as I thought the delivery was still going ahead as arranged. The company said that the bed was no long in stock and I’d have to wait until mid October. I said I wouldn’t mind waiting as I really liked the bed. I then received another email shortly after AGAIN asking if I wanted a return or replacement and I replied back confused and asked for them to communicate better with eachother as I had already said I’m waiting for the bed until mid October. They apologised again for the confusion. Fast forward mid October - still no bed. I called up customer service and had a very RUDE encounter with someone that claimed the order was cancelled on the 11th of September and a refund was given. I started to panic as I received NO refund and no bed so I had felt completely robbed. I was then passed on to someone else who was much more helpful, but he claimed that the bed is still not in stock and he didn’t know when it will be. So at this point I was sick and tired of all the confusion and asked for a refund. Now I have to live in my new place without a bed. Over a month full of confusion, mixed opinions and customer service not communicating with one another. This is the worst and most stressful experience I’ve ever with a company. All of this hassle for NOTHING but stress and a waste of time. Definitely NOT recommend.