We bought a 3 seater sofa from furniture123 in November 3021. Within a couple of weeks the front legs began to come away. Rather than start a complaint procedure I sorted it myself. Now after another few months we noticed that the back leg is flopping about and giving no support so the sofa is effectively useless. I contacted furniture123 and was told that ad we were one month out of warranty that they wouldn’t do anything. The sofa was in my daughters room - not a public room - and got very little wear. Still it looks like the bottom supporting frame has given way - see video attached. I can only imagine that the sofa would be firewood by now if it had been in a living room! For a company to wash their hands of such a shoddy piece of workmanship after 13 months is an absolute disgrace in my book. I would advise against buying anything from them given my experience of their non-existent customer service ethos and the the abysmal quality of their merchandise.