Very smooth order process - purchased £2000 worth of furniture for apartment. On day of delivery, driver got frustrated with the complexity of the new development it was coming to. Swore at me, telling me he was p****d off for the confusion and wasn't f******g empty the van, I'd have to f****g do it myself. Then told me the walk to service elevator was too long, and drove off. Customer service was trying to deal with my order and complaint. They told me it should have been put under special delivery request as was large order and then soonest they could redeliver is 5 days (dont know why it wasnt done at the beginning). Only compensation offered is the £39.95 delivery refund. Really poor on their part. Since called up again to request that the same delivery man does not return on my new date - they "cannot guarantee this". They also said although confirmation email came through with new date, that this is also not "guaranteed". Customer service at its finest.