Currently suffering a pretty poor experience from Furniture123. Ordered a sofa of nearly £700, listed on the website as 'in stock', on 1st Aug. Delivery estimated from 7th Aug (seemed reasonable). Called on the 7th, to check if they had a delivery date (so I could take the day off to recieve) and was told it's not in stock and will recieve from Aug 30th! Not best pleased, I opted to hold tight as spent a long time choosing this model. I asked for a refund on the carriage of £39.95.. they offered me half, and after a battle and the call being put on hold, they accepted to refund the total. Aug 30th arrives, I made the call to the sales adviser for an update, to be told there is still no stock and she proceeds to list the dates these sofas are expected and the amounts. Next delivery September 6th , then 20th ... and so on. I asked her if she knew exactly how many customers were outstanding , and she said she didn't have access to such information... so essentially I've been left totally in the dark to when this sofa will (or will not) arrive. Very poor service thus far. *** and to add. I've noticed replies from customer service agents from reviews left less than 15 hours ago yet mine gets ignored? Also, if you check they rarely respond to anyone giving them less than. 5 stars. Don't you just love spending £700 with a company which really doesn't seem to provide any goods or aftercare.