I bought a bed and mattress for my daughter and requested it to be delivered on the thursday to fit in with my work schedule. I received confirmation emails of the order and delivery date. On the Wednesday I received a text saying my order was out for delivery. I was already in work and couldn't get home. So I called and was assured by gabrielle that the order was definitely coming on the day I had arranged and not to worry. This was at 9.30am. I got home at 7pm and found my mattress dumped in my garden in the snow. I was really upset about this. The bed came as planned the next day. Not the best service at all. The bed is beautiful and thankfully the mattress was fine.