Do not buy a bed from this company. I ordered an ottoman bed (Maddox) in early September to arrive on the 18th. On the morning of the delivery (~6.45am) I was told the order had been cancelled due to a warehouse error. On the 21st I was eventually told that it would be arriving on the 22nd. 4 days late so far - no huge issue, everyone makes mistakes. When it did arrive, the kit's instructions were terrible and it took 2 of us over three hours to assemble. Once we did that, we realised that they had sent the wrong sized parts for the ottoman. Therefore the bed was unusable. We started trying to contact them the day after the bed arrived (23rd) to report this. I have spent almost 2 hours on hold to them across several days. Finally got through to someone and explained the situation (25th). I then spent considerable time, manual in hand, detailing the parts that needed replacing to one of their team. I was told the parts would be with me on the 30th. Today (29th) the company contacted me to say the order had been cancelled at the warehouse as 'it didn't make sense' (when she read it out, the parts were all correct). They are now sending me two generic boxes full of parts I don't need as well as the parts I do need. Because the order was cancelled I now need to wait until Friday 2nd October. I got this bed as part of a house move, so I had no other beds. I have been sleeping on a mattress for 2 weeks due to this company's service. They offer no compensation for any inconvenience. If I could rate zero stars, I would do so.