Excellent service from point of sale to delivery. I searched online for the perfect fit, corner sofa for our lounge, then paid Funiture Village, Southampton a visit on Aug Bank Holiday 2020. I knew the suite I wanted & had triple checked the online measurements, but needed to visit store to test the comfort. I was met by Victoria, the store manager & WOW what a lovely individual she is. She was able to answer all my questions i.e. “when’s the cut off date for pre Christmas delivery” amongst others & I left the store feeling happy, positive & equipped with lots of knowledge but knowing I’d need to place the order by the following week end for a pre Christmas delivery. At no time did Victoria push me into signing on the dotted line, to the contrary, following all my questions, she wanted to be sure I was buying exactly what I wanted. So, the following week end, I returned to see Victoria, placed my order, which arrived 2 weeks ago & the two delivery men could not do enough to ensure, the service was executed with the greatest of customer care too. They provided their own tread mats to ensure my new carpet wasn’t dirtied & ensured to adhere to the present social distancing measures. As a family, we are all so happy with our lovely cosy new lounge & the customer care received from The Furniture Village team is second to none! To top it all, Victoria called me after delivery to make sure all was well! I honestly couldn’t ask for anything more! 😊