Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I should have come here to read reviews before purchasing 😭😭 it’s like I’m in for a bad luck. My experience with them is not nice at all”

Helpful Report

Posted 5 days ago

“Absolutely horrendous service. Purchased a dinning room table and chairs that was delivered damaged. Waited months for a replacement to be delivered only to find out the 2nd one was faulty. No one gets back to you or attempts to sort the problem out. DO NOT USE THIS STORE!!”

Helpful Report

Posted 5 days ago

“Avoid at all costs. Shoddy goods and appalling after care service. One of our recliners, less than a year old stated to drop on one side by 2cm. Despite having paid an extended warranty, FV and the insurers denied liability. They reluctantly sent round one of their technicians from Castelan who reported that the chair had dropped because we lent to one side when we sat on it. He did some work to the padding but lied in the report saying he had repaired the fault, which he clearly had not. If the issue was due to the way we sat in the recliner, how comes the other recliner and the settee haven't developed the same issue? An absolutely ridiculous accusation to make but it doesn't surprise me because social media is full of similar bad experiences from disgruntled customers. So my advice is to avoid this company but if you do happen to buy a settee and recliners, make sure you sit in them absolutely still and avoid leaning against the armrests, because they are so poorly built, they are likely to develop faults which FV and the insurers will blame on you and they will lie and scheme to avoid any liability.”

Helpful Report

Posted 1 week ago

“We are still waiting for these people to respond to our query about our leather suite which both arms the filling disappeared,they said previously that this wasn’t covered in their guarantee,we stated that we paid £400 for their insurance which their sales agent advised,but what a surprise we haven’t heard back from them. If any body out there was thinking of buying from these cowboys think again you will say goodbye to your money because the guarantee they offer is rubbish they will dismiss you as being a nuisance.AVOID EVEN GOING INTO STORE,save your money.”

Helpful Report

Posted 3 weeks ago

“Purchased a leather corner suite in 2023 which was delivered on 29th July 2023,but just over a year later both arms,the padding has completely disappeared,now we paid over £4500 plus £400 for insurance which covered the warranty that furniture village would not cover but when contacting them they said that their complimentary warranty didn’t cover the problem,but we took out the insurance that the sales agent recommended and that the problem with the suite was covered,all they seem to want to do is dismiss us as being a nuisance and we should just go away,but if they were to read their invoice they would see in black and white that the insurance premium was paid by us,we are not going to let this go.their after sales service is terrible .”

Helpful Report

Posted 3 weeks ago

“We paid over £4500 for a corner suite and just over a year later both arms had the padding disappeared and they (furniture village)copped out by saying this wasn’t covered in the warranty, yet we paid £400 for the insurance which the sales person advised we did. So if you are thinking of buying from this lot be careful, they will find something not to cover it. They are absolutely not worthy of your custom, a completely sham company.The 5 year warranty isn’t worth anything, they will just find a reason not to cover it,yet why get it covered with £400 insurance as the sales person advised. It is a total rip off by Furniture Village.we wanted to add photos but this web site wouldn’t allow it”

Helpful Report

Posted 3 weeks ago

“We bought a2 and 3 seater settee.after three days the material has all stretched and seats sunk apparently not a manufacturer fault.they sent someone to fix it he put foam under one of the seats.then said sorry there's nothing I can do.phoned ipswich furniture village and spoke to customer service.they said he said it is not a manufacturer fault.what a joke three days really. I ask if they would come and look for themselfs .the answer was no.we are now starting legal action.own up furniture village.please avoid these cowboy traders.you have been warned.”

Helpful Report

Posted 3 weeks ago

“Appalling customer service after care. Purchased dining set comprising of table, bench & four chairs. Delivery no 1 - bench & table - bench was damaged. Delivery no 2 - 4 x chairs - 2 were damaged & 2 were incorrect model. Delivery no 3 - 1 chair OK, other 3 damaged. Agreements along the way for damage refunds, return refund & goodwill payment for inconvenience caused, but final email was £100 short. Frustrating 40 minute phone call to customer services this afternoon, to be advised they have no record of the agreed £100 goodwill payment. This was agreed via the Furniture Ombudsman! The entire process with customer services has been painful. I will never purchase from Furniture Village again & will be sure to share my experience with others.”

Helpful Report

Posted 4 weeks ago

“Hi Kush thank you for your interest regarding our experience today at York FV Clifton Moor. My husband and I were very disappointed with the store managers lack of customer care regarding the change in pricing of the Grigio dining room suite. We had gone into store to purchase the said item but due to the £200 increase from seeing it originally 3days ago we asked questions we were then told by the salesman that the price would be honoured only then to experience the lack of empathy by the store manager, communication was performed at the coffee machine in the middle of the store and not at a desk. We are seriously considering purchasing the same or similar item from another retailer, where pricing is transparent and does not fluctuate so readily. I have tried to upload a photo of FV pricing but this function not able at this time.”

Helpful Report

Posted 4 weeks ago

“AVOID FURNITURE VILLAGE Three days after delivery of our 3 piece suite we noticed one of the chairs was lopsided. This was way back in February. under consumer rights I requested the faulty goods be collected. As many people have found to their cost , this shoddy bucket shop consider themselves above any consumer rules as they totally ignore them Fortunately I came across a FB group, “let down by Furniture Village” where I located over 1,500 people with issues against them too!! I obtained an independent report that found MANY problems with the suite, further highlighting appalling workmanship!! We are still awaiting a refund. Do not buy from Furniture village AVOID FURNITURE VILLAGE”

Helpful Report

Posted 1 month ago

“Avoid really bad customer aftercare ,furniture village saying they will send independent specialists to view.while he was here measuring the bad crease ,he said we needed luck to sort this as fv will say they said it's not structural, but clearly it is..will be taking this to snall claims court.fv not helping said we have to sort it out with emmiera.who also are rejecting it.elixir range.only had settee since 4 may”

Helpful Report

Posted 1 month ago

“This is now my 2nd time buying for Furniture Village and will never do this again. The customer service team are appalling, rude and unhelpful. I've had my bed since 24/12/24 and and has been broken since 21/07/24 and I'm still waiting on my part. rang to speak to the manager and they refused. I've come of the phone angry and upset on how I have been treated.”

Helpful Report

Posted 1 month ago

“Faulty sofa, report says Manufacturing Defect, reported within 6 months and they will not exchange! Bought a G Plan Thirnbury sofa from Furniture village £4666.00 and within 6 months it is rocking and one seat is starting to collapse. They sent a technician out and he confirmed that the sofa has a manufacturing defect and the frame and arm is out by 20mm and the frame is twisted. All they will offer is to put spacers on it to correct a manufacturing fault that was reported within 6 months. Under the consumer act I am entitled to an exchange or refund but they are ignoring it and will only repair it. They said I was only entitled to an exchange within the first 30 days and have to have it repaired. Beware buying from Furniture village. I will never buy from them again”

Helpful Report

Posted 1 month ago

“I'd love to add pictures but I cannot lift my king-size ottoman because the the header and foot bars have buckled after only two and a half years' single occupancy by an average size woman. I have had a great chap round from a local independent bedstore who says it wasn't bolted together sufficiently tightly and the should have been legs to support the central bar. Furniture Village have refused to help because there's only a 2 year guarantee on clearance items. I am disgusted.”

Helpful Report

Posted 1 month ago

“furniture not fit for purpose, assessor came out, what a waste of time that was. I can't challenge what the assessor has said which was its just wear and tear. A £2k best quality leather settee shouldn't be unfit for purpose after 2 people have sat on it one and off for 1 year. FV is a joke and I will not be shopping there again, nor recommending to any friends or family. Customer Service is atrocious and not customer friendly at all.”

Helpful Report

Posted 1 month ago

“AVOID AT ALL COSTS FURNITURE VILLAGE , LINCOLN We ordered a rug on 17th August and are still waiting for it six weeks later it still hasn’t arrived ( it was promised in a week). Despite numerous telephone calls to the company the promises to return our calls never materialised. We decided to cancel , given that we considered that they had broken their side of the contract , and given that we had no idea when delivery might be . The manager said the various sales people we had contacted had not spoken to her and they were not part of the company , therefore not the companies fault . Deal with them at your peril”

Helpful Report

Posted 1 month ago

“Chest of drawers purchased for my mother. Noticed a very strong difference in some of the grain from the rest. That’s the nature of wood I guess. The main problem is an area of the drawer top surface- looks imperfect. Has white markings on it like it’s mouldy. Feels rough to the touch, whereas the rest feels very smooth. Reported this to FV. They asked me to send pics and video. Did that. Had to chase them three times for update. They never managed to get back to me without me phoning them for update. Poor quality for a high price. Poor attitude and putting the blame onto the supplier of the item. I asked them about me potentially sanding the top down to make this right. They told me , if you do that you’re not under guarantee. What a joke. Very disappointed.”

Helpful Report

Posted 1 month ago

“Unreliable, untrustworthy, and unprofessional. I purchased a £900 partially assembled wardrobe last month over the phone from Joel at the New Malden store. When the delivery team (an external company with no affiliation to Furniture Village—huge red flag) attempted to bring it upstairs, the wardrobe was damaged. They took photos and assured me it would be reported, but this turned out to be false, as they later denied any damage had occurred. Despite their attempts, they claimed the wardrobe wouldn’t fit and rejected it due to an "access issue," when the real problem was the damage. This was especially surprising since a 5ft king-size ottoman bed had been delivered just a week earlier with no issues. The wardrobe was returned to the delivery depot, where the manager also denied the damage and maintained that it didn’t fit. It’s now been almost a month, and I’ve had to struggle daily to get any updates on compensation, a refund, or an exchange. I've called the New Malden store every day, multiple times, only to be told, “We will call you back,” but I’ve never received a call. I had been in contact with the store manager, Addy, who has since mysteriously left the company (which is hardly surprising). I even visited my nearest store for assistance, but they refused to help, saying it would be like “stealing money from another branch”—how ironic. They have essentially stolen my money. If this issue isn’t resolved after this review, I will escalate it to a tribunal and pursue Furniture Village in small claims court. This is not a family-oriented company. They have no values, no customer care—just another money-grabbing business.”

Helpful Report

Posted 1 month ago

“Shocking customer service.. 3k on corner sofa its faulty end piece is a different colour and cushions are different shape on the end... Assessor says no fault.. So we cannot get a refund... He needs a white stick!”

Helpful Report

Posted 1 month ago

“Paid £3,000 for a corner sofa and the leather surface is peeling on one back rest they seem to think this is OK after 2 years, strange as they talk about a 20 year warranty but that is only the frame. Maybe they should put a sign on their furniture saying THIS UPHOLSTERY WILL BE SHOT IN TWO YEARS EVEN IF YOU DON'T USE IT MUCH, AND WE COULDN'T CARE LESS AS WE HAVE BANKED YOUR CASH!”

Furniture Village 1 star review on 18th September 2024

Helpful Report

Posted 1 month ago

Furniture Village is rated 1.3 based on 1,025 reviews