I am giving this one star as I cannot give minus figures Stay away from this business!!! we paid over £4000 for a 100% leather suite. The first suite was returned as the mechanism was bent. the replacement suite has started to peel, after less than 2 years. when we complained the fault was 'diagnosed' immediately from 10 miles away by the sales person who sold us the suite coincidentally, as being down to my medication, the same person who sold it to us in the first place but failed to mention it, and who now advises me that it is still not their policy to warn people of this despite the fact that there are 19m blood thinner takers in the UK. after some reluctance the sales person agreed to send out a technician, and he has diagnosed the same issue and FV have advised it is not their fault, but have not provided any authoritative evidence to back the assertion about medication up, nor is it covered by their product guarantee , despite the fact that they have identified it as an issue it is not an exclusion in their guarantee. unable to find much information on the internet I discussed this with more reputable furniture manufacturers in the UK, who have never heard of medication as an issue , and suggest that this is most likely due to manufacturers not adhering to UK standards, this is what we get when we import rubbish from China. AS I suggested at the beginning, stay away from this company. The quality of the furniture, the Furniture Protection Plan, (warranty) the information given by sales people, the customer service are all the same rubbish standard