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Michael Sharpe
We moved into our new home. We have a lovely separate dining room so myself & my wife spoilt ourselves & paid "£5,500.00" for our new table, chairs & matching side board! It looked lovely in the front window of the Bristol branch. However, I can't over emphasise enough how cheap the quality & construction of this furniture is!!!!! We had the furniture delivered & the 6 chairs & 2 carver chairs had black grease marks all over them (we had to have them professionally cleaned) all the legs of the table were loose to the point where the table was close to collapsing! The legs & backs of all 8 chairs were also loose! We managed to get everything sorted ourselves & thought that would be the end of the issues.....unfortunately not the case! The finish to the table has now started peeling in several areas & the oak has blown on the side board doors! Going against my better judgement we took out the extra "Guardsman" insurance from Furniture Village (thought this was a good idea at the time due to the cost of the furniture). How wrong were we?????..... THIS INSURANCE IS NOT WORTH THE PAPER IT IS WRITTEN ON!!!!! Go & look for youraelves & read the "Guardsman" reviews online! They are an absolutely disgusting & shocking company! They take your money & have millions in the bank. SEE FOR YOURSELVES! Take a look at their online accounts that are available for all to view.....but they use any means possible to worm themselves out of any claims! Please Please Please don't purchase from Furniture Village! This was supposed to be a "once in our lifetime" purchase but we have just been left devastated! We are "£5,500.00" out of pocket & have nothing to show for it apart from a tatty looking dining room! Absolutely Gutted!!!!!
3 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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