Zero acknowledgment of issues fall back on independent engineer inspection, not independent at all. How can an inspection take place without design specifications for reference no measurements or reference guides. Purely an opinion not a professional evaluation! Seeking legal advice over £5,500 furniture after 4 weeks looks 10 years old. Also not designed correctly for static version of recliner zero back support Do not buy anything from this Mickey Mouse company. We have ordered three times and waited over 3 months for each item. Awful customer service. Treated with contempt by customer services! GPlan should be wary of loosing their reputation by being associated with this company.