After purchasing a complete divan and headboard in October 2019 and delivered November 2019 by September 2020 the springs had collapsed leaving a very large hole they sent a man from Hypnos who confirmed the springs had separated and would be replaced under the guarantee and said we should go back to the Abingdon shop to arrange this so off we went and chose another mattress for fear of the same thing happening still Hypnos we were told we should have it by end of November 2020BUT that was cancelled then told end of January 2021 BUT that was cancelled as we went into lockdown and told us Hypnos was on reduced production so then told March 2021 the did lend us a topper which was useless as it just fell into to large hole I rang them on many occasions and tried to get hold of customer service who had first logged my problem (Jane) but was never available so fed up with all this I asked for a refund as advised by trading standards because they could not supply the goods BUT the manager of the Abingdon branch said he would not give a full refund as it was over year I tried to explain it was not my fault it was over a year but there’s as they could not supply a replacement and I had first reported this way back in September last year well within the year but he still insisted and would not refund so with no option we just had to wait and sleep on a mattress that hurt our back , I would just like to tell others to stay clear of this company as they should me no sympathy at all