I ordered a corner sofa which took over 6 months to be delivered. The sofa was not clicked together correctly from day one. An engineer was sent out who complained it was too large for one person so a month later along came two. In ten minutes he told me it was correctly fitted. When the sofa was still unstable I called furniture village in hove and spoke to the manager Gabriel. He asked me if I moved while the sofa was reclined. After I informed him that of course I would move the body naturally moves. He then informed me the movement could cause the sofa to unclip! Eventually he told me he would call me back. A week later after no phone call I called them and they agreed to come to my home to check. When he did he told me it was correctly fitted, so I crawled round the back and took a pic clearly showing the metal bits separated and not connected. He had the audacity to look at the pic and tell me no that’s correctly fitted. Okay at this point I was really starting to lose my call, you can’t argue with a picture surly? At this point he back away and said he would send round another engineer. Half hour later I get a email telling me there’s nothing more he can do as in his opinion it’s fitted together correctly. So I called a carpenter who came round and informed me that the sofa was only correctly fitted in one place. In fact when the so called manager fiddled with it he had left one side sitting o top of the metal pins and if anyone had sat there it could have seriously damaged the connector. It ended up costing me an additional £50, but so worth it. These guys are lovely when your shopping, can’t do enough for you for you to empty your money. Be careful as the Hove branch has zero after care customer service and the manage Gabriel is rude and uncaring. Never ever will I spend my money in this shop ever again.