Having spent over three thousand pounds on furniture, I am absolutely disgusted and appalled in the poor and totally unacceptable aftersales/customer service from Furniture Village. Our powered reclining chair seat flattened within one year of use. I phoned Customer Services who passed me to the store where it was purchased, to be informed I needed to send photographs of the chair seating to another department. I sent the email three times and still received no reply. I rang the store several times, no one answerd and I left answer phone messages, again, no one returned my calls. I eventually got hold of a member of staff to whom I insisted that I spoke with the store Manager. The Manager informed me that I had to do the same as I had done previously, to which I informed him that this service was extremely poor and not what a paying customer should experience. The Manager then arranged for a technician to come and see the chair in person (this took two attempts, as the first time they did not keep to the arranged time). The Technician's report had mistakes, poor English, and grammar throughout. I rang the store again, left a message for the store Manger to ring me. Yet again, no phone call for days. Eventually the Manager did ring and said he would ring me again after he had read the technician's report within 48 hours. Another week elapsed, no phone call! I rang the store again and managed to speak to the store Manager, to whom I raised my strong concerns. I did eventually get a full refund on the chair. I informed the Manager that I wanted to make a formal complaint about FV and his appalling customer service attributes. He would not give me a name, number, or email address as he said it breached Data Protection. I will now be escalating my complaint with the Ombudsman. Reading the numerous other poor customer experience comments on this review site, is most concerning. I would hope that senior personnel read these comments at FV, feel embarrassed and address in rectifying the totally unacceptable customer service throughout all departments at FV. I will never set foot, or recommended FV to anyone.