I ordered 3+2 sofas with the three being power recliner. Was told 17 week delivery. It turned out to be 24weeks. The 2 seat sofa had bad creases in the leather at the front. I complained and took photos. I was contacted and was given the choice of £100 a repair or replacement. I opted for the replacement. I was told it would take 9 weeks. I received a call from customer services to say my replacement would be delivered yesterday and that I would be called on Tuesday to be given a 2 hour time slot and another call on Wednesday when the driver was 30 mins away. This would have made my delivery 10 weeks.I received no calls and no delivery. I tried to phone got message saying lines were down. I emailed no response and eventually got to talk to someone on live chat who told me he couldn’t access my account as the internet was down. When I asked how he was on live chat was informed live chat was provided as a service by another company.