I don’t think I’ll be able to get across to everyone just how awful their customer service is. Ordered three chairs on the 21st of March. Two chairs are in the Plymouth store, one in Dartford, so they don’t even have to be made. It is now the 14th of July and they still haven’t even left the store! I’m starting to think they’ve sold them and don’t want to tell me! The process goes: call Furniture Village, ask what’s going on, get apology and that chairs are still in store, they say they will chase it up, nothing happens, then you have to start again. If you’re reading all the negative reviews and find them hard to believe then you can’t be more wrong. By far the worse company I have ever dealt with. The fact they pride themselves on caring is just an insult! The service is so bad that I’m starting to think that they made up the cyber attack just to cover up for their complete incompetence!