At last! it has arrived, only 7 months late! So! finally. my sister in law has her TV unit that she ordered and paid for on November 3rd 2020, with a delivery scheduled for November 27th. There has been no update from customer services all throughout this long wait, all the chasing by phone and emails has been done from her side, with an appalling lack of replies to both. The unit was purchased from Slough, Head Office, and even the CEO was contacted about this unacceptable delay in delivery, needless to say, she received no response from him. She has been fobbed off with COVID excuses, saying there was a problem moving the item from the warehouse to the distribution centre, which at first was acceptable, then the delivery date got further and further away, eventually telling her that the unit was not arriving in the UK until the end of June! There has been no explanation as to what happened to the item that was in stock when she ordered and paid for it, and absolutely no apology from them. I would never, ever shop there again, nor recommend anyone to go there. They are quite happy to take your money, then it is down to you to chase up your order at every stage.!!