Should not even be giving this company 1 star. Bought 2 setters on line when arrived they were uncomfortable and as my husband has a disability he could not sit on the 3 seater. Phoned store to find out how we could send them back. He wanted 25% which amounted to £650. We tried to explain we did not have that site of money but the phone was put down by him. We have emailed and rung 5 times now they are trying to wriggle out of it. We have a courier ready to deliver them back. Going round in circles. Never trust this company. It took us 1 year to save enough money and now we are left with 1 settee with a fault and another one my husband cannot sit on. You never speak to the same person twice. and when they say they are going to ring they never do. They just do not care. What a dreadful way to treat people in their 70s and considering my husband is disabled. We are both suffering extreme anxiety and dont know what to do next. Thankyou Furniturevillage for causing us all this grief.