How disappointing, went to Furniture Village due to concerns about Sofology, wish I had gone their instead. Sofa arrived 2 weeks late (expected) and is a great sofa, however the power pack was missing (£15 parts) but crucial for the recliners to work. The delivery guy made a note and reported it back to the warehouse. He told me to call the TUNBRIDGE WELLS store (although I ordered online). They could not have been more unhelpful or disinterested if they tried. You wouldn’t believe they were all one company. Although he did log it on the system, he made no real effort to help. He told me to log it on their website as well, which I did. Waited 4 days – no response, so I called the customer aftercare number and the operator sent an email to their Customer Care department setting out my issue. As expected, radio silence from this email. I sent a follow up email copying in Chris the aftercare guy as well, again no response not even from Chris . 3 days later I called aftercare again, waited an 1 hour in the queue and finally spoke to Raphael who said he would definitely help but I need to send pictures this time, not sure why it’s a missing power pack after all and the delivery guy had already completed this. Again, another email to customer care from Raphael, with the promise of it being sorted, but again radio silence and no power pack. All in all a very rubbish experience, I went to Furniture Village as I thought they would be better than DFS and Sofology. To be honest they couldn’t hold a light to DFS. They haven’t to date even yet acknowledged my issue and as for the TUNBRIDGE WELLS store , I won’t be giving them the time of day or my custom again ( a £3300 purchase ruined for a £15 part) Truly truly shocking customer service – avoid at all cost