So, 16 weeks ago i made the most horrible mistake of spending ~£2.5k in a sofa from furniture village. They said at the time the lead-time was about 10-11 weeks. Today not only i do not yet have my sofa, Furniture Village seem to think that it’s ok to take this much longer to fulfil an order without even sending 1 single order status update email, how is that conceivably ok!? Not just that, i’ve been contacting them regularly over the past few weeks and every single time it takes me close to 1 hour to speak to someone only to be told one of the following ( or several of them) 1- you’ll be contacted next week to arrange your delivery. 2- our system is slow, we’ll update you back 3- there is a problem with the dartford delivery center, we have asked for an update, we’ll get back to you. 4- your sofa is at guildford but it must be delivered by dartford, we’ve asked for an update and will get back to you. 5- we’ve sent an email asking for an update which we will pass on to you asap Of course, never, not a single time after more than half a dozen interactions with different support agents have a single one of them followed up or given us an update. I have asked to escalate the case and they flat out said that that was not possible. So what are my options Furniture Village? Wait indefinitely to see if the sofa comes in 12, 24, 36 months???? All the while accepting that you won’t even be bothered to send me updates about my order? Or just get a refund and go back to where i was 16 weeks ago? Is there anyone in that company who takes customer service remotely seriously? I sincerely regret the day that i stepped foot into that store and my honest advise to anyone reading this is, stay away, turn around and go somewhere else!!!