I wish I’d seen these reviews before buying my sofa bed from furniture village! I’ve had a mixture of several of the complaints on here….spending hours on Online Chat only to be cut off once in the top 3…. unanswered Emails…..calls not returned. My delivery was not possible on July 21st because the sofa bed did not come apart despite being told by the distribution team that it would. The delivery guys really tried all they could and said they would report the problem back to the distribution warehouse. After 5 days, I receive news that my financial agreement is live, so I phone Furniture village and, after 45mins (37th in line), I’m given me the phone number of the warehouse and assured an Email has also been sent and told they will be in contact in under 2 hours. No news, so I phoned them today (27/7/21) and left the obligatory message on the answering machine. Still no return call. UPDATE: Still no replies! Looking at the replies to other customers complaining on Trustpilot, their responses are robotised too! UPDATE 2: Thursday 29th in the afternoon, an apologetic Email from Carol telling me the online management team would contact me in the next 48 hours. I missed a call from them an hour later (at work) but a Voice mail said they would touch base with me today..31st. No news at 16:45 so I phoned the online team (only 12th in the queue today!). 20 minutes later, I was told the manager was in a meeting and would call me back ASAP..checked my phone number was correct. It’s now nearly 9pm and no communication again… Disgraceful. Have sent an Email for the attention of the CEO ….not holding my breath! Update 3 4pm August 2nd and still no news from anyone! But received this Email from Microsoft: Delivery has failed to these recipients or groups: Furniture Village Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem. For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application. UPDATE 4 Aug 4th…40 min in phone queue to manager of online team to be told Scott out of office today. Left my details again… apparently, he will get back to me…. UPDATE 5 Aug 6th….nobody has been in touch. Tried to phone Scott but 32nd in line. Can’t be bothered to wait and have to endure that stupid ditty they play. I just want my deposit back!