After sales customer service is non existent. I spent over £3k with them and it seems they take your money and then you are no longer important! The team at the Southampton Branch are so unprofessional it is beyond a joke. The Manager is never there or available and never returns your calls. Today he told his staff, well she actually did tell me when she did not know her managers name when I asked for it, that she was not employed by Furniture Village she just answers their phones so not sure she was staff, to tell me 'he had work coming out of his ears and calling me back was not happening' and he would call me back next week. Not sure how he was going to do that as the previous day when I tried to talk to him they advised me he was on holiday next week! Surprisingly he called me straight back when I said I would be making a formal complaint. I purchased a leather sofa and the filling after a period of months on the back cushions has not settled and has left the corners saggy and loose and apparently its not a manufacturing fault, but its needs taking apart and more filling added, how is that not a fault? As a gesture of goodwill they will do it even though the Manager informed me that the engineer should not have offered that as I should pay for it! When I said I would be making a formal complaint he advised me "it will come to me anyway", so basically telling me not to bother! I will be taking this further, when I am able to find out how to complain and speak to a person, as Furniture Village are the hardest company I have ever dealt with and make it so hard to complain and hide behind emails. I would not recommend anyone to purchase from them. I just wish I had read the reviews beforehand as it seem I am not alone in my opinion of them. Maybe Furniture Village you would like to call me back, not anyone from the Southampton Branch, head office??