DO NOT BUY FROM THIS COMPANY! This is by far the worst retail experience I have ever had. When ordering I was given 3 different prices from different stores and when trying to order online. Nobody knows what they are doing and eventually I had to make a complaint to head office in order to place my order at the right price. Was promised regular updates after purchasing and was told 7-9 weeks for delivery. Didn’t hear from anyone so chased it up after 9 weeks and was told by the store manager at Croydon that it was due in the warehouse in the next 10 days. Didn’t hear anything again for 2 weeks so had to chase it again and was then told it’s due week commencing 16th Aug which will be 15 weeks from ordering. The company never call or update you and have only come back to me when I have complained directly to the store manager. I have now written 2 emails to the complaints department of which neither have been replied to or even acknowledged. I have also emailed Peter Harrison (CEO) to try and get some answers but he has even bothered to respond or have a secretary respond so I guess when the company’s CEO doesn’t give a toss about customer service the rest of the business sees it as ok to treat customers so badly. I just wish I had read all the other negative reviews before parting with £2000 of my money. This company DOES NOT CARE ABOUT THE CUSTOMERS so please do not spend any of your hard earned money with them because you WILL regret it and you will spend weeks chasing your goods and nobody will call you back. FURNITURE VILLAGE YOU ARE AN ABSOLUTE DISCRACE and should not be allowed to trade and do business the way you do. Perhaps Peter Harrison should try buying something from his own business anonymously to realise how bad it really is (that said he should already know by the amount of negative reviews the business receives). PLEASE PLEASE BUY FROM SOMEONE ELSE AND SAVE YOURSELF ALL THE STRESS OF BUYING FROM THESE COWBOYS!!