Absolutely appalling service and customer service is in negative numbers. It would be useful to have the chance to rate companies below zero! We ordered two sofas, a chair and a twister stool on May 1st at the Ipswich store. Delivery was given as 7-9 weeks. Two weeks later we got a phone call from the Norwich depot saying our sofas were ready to be delivered. I queried this and was told no it was our order and the stool would come later. The sofas turned up but one had a brass panel which we didn’t want. The delivery driver said he would report the error and the Ipswich store would be in contact to let us know when the correct sofa would be arriving. Suffice to say four phone calls later, two visits to the store, four unanswered messages and still we are no nearer to finding out when we can take delivery of our missing item and swap our incorrect sofa. Like many other people leaving reviews the cyber attack has been blamed ( they were taking computers from the store on one of my visit days) & I have been told that I have something to sit on so what am I making a fuss about! After reading what people have written about unanswered phone calls, writing to the CEO and so on I am going to write to Watchdog and approach my local trading standards office. I am also going to state the facts on social media. I too wish I has read the reviews on Trustpilot before placing an order with Furniture Village and parting with my hard earned cash. BUYER BEWARE